At Laura Ashley Shop, we understand that creating your perfect bedroom sanctuary requires careful consideration and attention to detail. Our commitment to excellence extends beyond our luxury bedding collections to every aspect of your shopping experience, including our shipping and returns processes.
Shipping Information
We are delighted to serve customers worldwide (excluding Asia and select remote regions) and offer the following shipping options:
Order Processing Time
All orders require 1-2 business days for processing before shipment.
Shipping Methods & Timeframes
- Standard Shipping: $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipment
- Free Shipping: Available for orders over $50
- Carrier: EMS
- Delivery Time: 15-25 business days after shipment
Please Note: Delivery times are estimates and may vary depending on your location and customs processing. You will receive tracking information once your order ships.
Returns & Exchanges Policy
We want you to be completely satisfied with your Laura Ashley luxury bedding. If you’re not entirely happy with your purchase, our gracious returns and exchange policy is designed to provide a seamless resolution.
Return & Exchange Eligibility
We gladly accept returns and exchanges within 15 days of your receipt of items. To be eligible:
- Item must be in original condition
- Item must be unused and unwashed
- Original packaging with all tags attached
- Original receipt or proof of purchase required
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged once opened:
- Bed Pillows (once removed from original packaging)
- Opened or used bedding products
- Items purchased during final sale or clearance events
Return Process
- Submit Your Return Request
Contact our customer service team within 15 days of receiving your order by emailing [email protected] with your order details and reason for return. - Receive Return Authorization
Once approved, we’ll email you a Return Authorization Number and detailed shipping instructions. - Package Your Items
Carefully pack items in original packaging with all tags and documentation. Include a copy of your receipt. - Ship Your Return
Ship to the address provided in your authorization email. We recommend using a trackable service and keeping your shipping receipt.
Exchange Process
To exchange an item for a different size, color, or product:
- Follow the standard return process above
- Clearly indicate in your request that you want an exchange and specify the replacement item
- If exchanging for a higher-value item, you’ll be charged the difference plus shipping
- If exchanging for a lower-value item, we’ll refund the difference to your original payment method
Refund Information
Once we receive and inspect your returned item:
- Refunds processed within 5-7 business days
- Refunds issued to original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping charges are non-refundable
- Return shipping costs are customer’s responsibility (unless due to our error)
- International refunds may take additional time to appear in your account
Contact Us
If you have any questions about our shipping or returns policy, please contact our dedicated customer service team:
Email: [email protected]
Address: 1611 E Front St, Butte, US 59701
Website: comfortersus.com
At Laura Ashley Shop, we appreciate your trust in us and are committed to resolving any concerns with the same attention to detail that defines our luxury brand.