Term and Conditions

Welcome to Laura Ashley Shop! We are dedicated to helping you create a luxurious and comfortable bedroom sanctuary with our premium bedding collections. These Terms and Conditions outline the guidelines for using our website, making purchases, and engaging with our services. By accessing comfortersus.com, you agree to these terms. Please read them carefully to understand your rights and responsibilities, as well as ours.

1. User Obligations and Responsibilities

As a valued customer, you play a key role in ensuring a smooth shopping experience. By using our website, you agree to:

• Provide accurate and complete information when placing orders, including your shipping address and payment details.
• Use the website only for lawful purposes and refrain from any activities that could harm our systems or other users.
• Comply with all applicable laws and regulations in your jurisdiction when accessing our site.
• Maintain the confidentiality of your account credentials, if applicable, and notify us immediately of any unauthorized use.
• Adhere to our return and exchange policies, including ensuring items are in original condition for eligible returns.

Note: Failure to meet these obligations may result in order cancellation or restricted access to our services.

2. Product and Service Description

At Laura Ashley Shop, we specialize in high-quality bedroom essentials designed to elevate your comfort and style. Our product range includes:

• Bed Pillows
• Bedding Sets & Collections
• Comforters
• Down Comforters & Duvet Inserts
• Duvet Covers
• Pillow Shams
• Sheets & Pillowcases

We strive to provide detailed product descriptions and images to help you make informed decisions. However, slight variations in color or texture may occur due to screen settings or natural materials. If you have any questions, our customer service team is here to assist.

All products are sold “as is,” and we do not guarantee suitability for specific needs beyond the descriptions provided.

3. Ordering and Payment Terms

Placing an order with us is simple and secure. Here’s what you need to know:

• Order Processing: Orders require 1-2 business days for processing before shipment. You will receive a confirmation email once your order is placed.
• Payment Methods: We accept Visa, MasterCard, JCB, and PayPal. All payments are processed securely, and we do not store your payment information.
• Shipping: We ship worldwide, excluding Asia and select remote regions. Options include:
  • Standard Shipping: $12.95 via DHL or FedEx, with delivery in 10-15 business days after shipment.
  • Free Shipping: For orders over $50 via EMS, with delivery in 15-25 business days after shipment.
  Delivery times are estimates and may vary due to customs or location factors. Tracking information is provided upon shipment.
• Order Changes and Cancellations: You may request changes or cancellations within 24 hours of placing your order by contacting us at [email protected]. After this period, orders cannot be modified.

4. Returns, Exchanges, and Refunds

Your satisfaction is our priority. Our returns and exchanges policy is designed to be gracious and straightforward:

• Eligibility: Returns and exchanges are accepted within 15 days of receipt. Items must be unused, unwashed, and in original packaging with tags attached. Proof of purchase is required.
• Non-Returnable Items: For hygiene reasons, bed pillows (once removed from packaging) and opened or used bedding products cannot be returned. Final sale items are also excluded.
• Process: Contact us at [email protected] to initiate a return or exchange. We will provide a Return Authorization Number and instructions. Return shipping costs are your responsibility, unless the return is due to our error.
• Refunds: Refunds are processed within 5-7 business days after we receive and inspect the returned item. Shipping charges are non-refundable, and refunds are issued to the original payment method.

5. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of Laura Ashley Shop or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our prior written permission. Unauthorized use may result in legal action.

6. Limitation of Liability

Laura Ashley Shop strives to provide a reliable and enjoyable shopping experience, but we cannot guarantee that the website will be error-free or uninterrupted. To the fullest extent permitted by law, we are not liable for:

• Any indirect, incidental, or consequential damages arising from your use of the website or products.
• Delays or issues related to shipping, customs, or events beyond our control (e.g., natural disasters).
• Inaccuracies in product descriptions or pricing, though we work to correct them promptly.

Our total liability for any claim related to your purchase shall not exceed the amount you paid for the product in question.

7. General Provisions

These Terms and Conditions are governed by the laws of the United States. If any provision is found invalid, the remainder shall remain in effect. We reserve the right to update these terms at any time; changes will be posted on this page. Your continued use of the site constitutes acceptance of the revised terms.